Cancellation Policy

To ensure fairness and availability for all clients, we kindly ask that any cancellations or rescheduling requests are made at least 24 hours before your appointment.

Cancelling or Rescheduling
Appointments can be cancelled or rescheduled online up to 24 hours before your scheduled appointment time. If you need to make changes within 24 hours of your appointment, please contact us directly by text or email.

Late Cancellations
Appointments cancelled within 24 hours of the scheduled appointment time may incur a fee of 50% of the treatment cost. This fee may be charged to the card provided at the time of booking.

No-Shows
If you do not attend your appointment and no notice is given, the full treatment fee (100%) may be charged to the card provided at the time of booking.

Exceptions
We understand that emergencies and unexpected circumstances can arise. If you believe an exception should be considered, please contact us directly and we will review your situation on a case-by-case basis.

Policy Updates
We may update our cancellation policy from time to time. The most current version will always be available on our website.